[Close] 

Customer Service Representative Job

Company Name:
Travelers Insurance
Customer Service Representative Job
Apply now
Apply now

Start apply with LinkedIn

Start apply with Facebook

Apply Now
Email

Please wait...
Travelers
Date:Dec 11, 2014
Location:Windsor, CT, USA
Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
SUMMARY:
This position is responsible for building and maintaining effective relationships with our various customers through effectively and efficiently responding to inquiry calls and capturing notice of loss information. Provides customer service to customers over the phone at a level that is consistent with Travelers Claim Customer Service quality and productivity goals. Assist in basic customer service procedures and routing information in a prompt and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITIES:
Professionally answer telephone calls, respond to routine questions, and reroute calls when appropriate.
Apply effective listening skills through recognition of customer-s need and adjust style accordingly.
Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner.
Accurately input loss information into a claim multi-line system via a personal computer.
Consistently provide top-tier, high-level customer service to our accounts/customers.
Maintain and update reference material needed to provide quality service.
Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.
Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.
Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems.
COMMUNICATION SKILLS:
Solid communication/telephone skills
COMPUTER SKILLS:
Keyboard/personal computer skills (35 WPM)
Data entry with focus and skills.
OTHER:
Personal time management and organizational skills to meet productivity objectives.
Customer Focus
Communication
Team Work
Flexibility
SCHEDULE:
4 Weekdays 11AM - 8PM
Sunday's 9AM - 6PM
Travelers is an equal opportunity employer.
Job Category: Customer Service
Job ID:816375
Nearest Major Market:Hartford
Job Segments:Customer Service Representative, Customer Service, Data Entry, Administrative
Apply now
Apply now

Start apply with LinkedIn

Start apply with Facebook

Apply Now
Email

Please wait...

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.