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Cisco UCS Engineer

Company Name:
Talon
Windsor, CT
13+ Month Contact

Duties:
Utilizing independent judgment and discretion, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.
Assists in planning, scheduling and implementation. Initiates corrective action to stay on schedule.
Primary for developing complex automation scripting across multiple environments using enterprise automation tools.
Accountable for systems maintenance planning and implementation activities.
Accountable for proactive system health management.
Responsible for infrastructure operational readiness.
Develop and implement service improvement plans based on business-partner and IT-partner input.
Ensure services are consistently delivered and managed to meet service levels outlined in documented operating level agreements (OLAs).
Participate in Business portfolio projects and IT projects as required.
Participate in compliance and audit reviews.
Participate in BCP/DCT activities.

Skills:
5+ years of experience supporting, administering, and/or engineering Windows 2003 and 2008 environments.
5+ years of experience supporting, administering and/or engineering of VMware Virtual environments
Working knowledge of x86 hardware platforms including Cisco UCS technologies.
Working knowledge of Cisco Unified Contact Center Enterprise (UCCE)
Working knowledge of best practices in server operations, including backup and recovery processes, disaster recovery planning and execution, server virtualization, and more.
Working knowledge of standard network communication protocols
Strong analytical, development, project planning and problem solving skills for a complex network topology, being able to assemble a team as needed to identify issues, root causes and solutions.
Strong knowledge and experience with industry standard applications and protocols including but not limited to: Active Directory, DNS, DHCP, LDAP, HTTP, SMTP, SSH, and SSL.
Working knowledge of ITIL Service Operations processes
Strong personal planning and organizational skills
Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.
Strong interpersonal and communications skills to effectively communicate and collaborate with a broad range of groups and individuals, including IT technicians, internal and external service providers, IT management and business unit staff.
Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks.

Education:
Bachelor degree in Computer Science or a related discipline and at least two, typically four or more years experience in all phases of infrastructure network management or its equivalent in education and work experience.


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