Head of Consumer & Customer Web Development

Company Name:
ING Financial Services
Job Title Head of Consumer & Customer Web Development
Requisition # 22176BR
Business Unit Voya Financial
Job Family Information Technology
Position Location Windsor - CT
Department Name Web Svcs Mgmt Team
No. of Openings 1
Full-Time or Part-Time Full-Time
Relocation Assistance Offered? No
We will consider candidates willing to: Work at Position Location specified above only
Salary Salary Commensurate with Experience
What is ING? Voya Financial (NYSE: VOYA), which is rebranding from ING U.S., is a premier retirement, investment and insurance company serving the financial needs of approximately 13 million individual and institutional customers in the United States. Our vision is to be America's Retirement Company and our guiding principle is centered on solving the most daunting financial challenge facing Americans today -- retirement readiness.
Working directly with clients and through a broad group of financial intermediaries, independent producers, affiliated advisors and dedicated sales specialists, Voya provides a comprehensive portfolio of asset accumulation, asset protection and asset distribution products and services. With a dedicated workforce of approximately 7,000 employees, Voya is grounded in a clear mission to make a secure financial future possible -- one person, one family and one institution at a time.
Key facts about Voya Financial:
o A top-five retirement plan provider based on number of plans, participants and assets1
o $511 billion of assets under management and administration
o A full-service asset manager with 93% of fixed-income and 84% of equity assets outperforming their benchmarks on a 5-year basis2
o A top-tier independent broker-dealer network in the U.S.3
o A top-tier provider of life insurance4
o A top-10 medical stop-loss coverage provider in the U.S.5
o Voya serves approximately 13 million customers through 200,000 points of distribution
o Voya employs approximately 7,000 people
1 Pensions & Investments Defined Contribution Record Keepers Survey, March 2014 (ING U.S. data provided as of 9/30/2013)
2 As of year-end 2013
3 InvestmentNews BD Data Center
4 LIMRA U.S. Individual Life Insurance Sales in the U.S. 3Q 2013 Participant
5 MyHealthGuide newsletter rankings as of 2/11/2014; does not include most managed healthcare providers
What are the job responsibilities? The Head of Consumer & Customer Web Development is responsible for the vision, direction, leadership and administration of Voya Financials Customer Web Development teams. This individual will lead development of Customer and Consumer web properties and functions including:
o Participant Web
o Annuity Customer Portal
o Multiple marketing web sites
o Life Web (date TBD)
o EB Customer Web (date TBD)
And will provide functional leadership for:
o UX Design function
o Front End Development
o Content Management
o Content Management Platforms
The incumbent will provide leadership; build effective relationships with external business stakeholders while ensuring that Voya' s web properties are developed and maintained in a way provides the highest quality customer experience.
o Responsible for high traffic user account, self-service and ecommerce web sites and architecture that will scale, meet performance requirements and security standards.
o Responsible for developing goals and key objectives for the group on an annual basis that support the Company''s business objectives.
o Conduct resource planning and management to ensure the groups have adequate resources to meet goals and objectives.
o Work with Business Partners to strategically plan the execution of projects to deliver on time, within budget, and exceeding quality standards.
o Foster internal knowledge sharing among team members (meetings with vendors, benchmarking and case studies of successful companies, etc.).
o Recommend and implement new technologies, processes, and systems to increase efficiencies, productivity, customer engagement, sales, or conversion
Who is our ideal candidate? Strong management skills, with the ability and willingness to mentor, train, and plan training/growth opportunities for employees.
o Proven ability to understand technical issues, and recommend innovative solutions. Ability to understand customer requirements and direct project planning.
o Relevant experience in high volume, high performance e-commerce websites and strategy experience.
o Extensive experience in marketing design, e-commerce, content management, and personalization/targeting. Knowledge of development and development best practices.
o Strong leader with the ability to engage multiple teams to present and formulate a unified project vision.
o Proven ability to manage project portfolio, prioritize projects, and set customer expectations when prioritization issues arise.
o Exceptional verbal communication, written communication, and presentation skills.
What else can we tell you? Voya is an equal opportunity employer and we are committed to maintaining a diverse workforce. Our company has been recognized for many of our diversity practices:
o Perfect score in the Human Rights Campaign's annual Corporate Equality Index for seven straight years (2007-2014).
o A World's Most Ethical Company by Ethisphere Institute (2014).
o Received a Catalyst Award that honors exceptional initiatives from companies that support and advance women in business.
o Diversity Inc. Noteworthy Top 25 Companies (2011)
o National Gay and Lesbian Chamber of Commerce, Financial Services Diversity Corporation of the Year, 2011
Job sites have been another target for scammers. You should know:
o Voya will never ask you to pay a fee to become employed. We also provide all equipment to perform your job.
o Voya employees are then provided a password-protected site to provide personal information after they begin employment.
o All of our jobs can be viewed at our career web site at
If you feel that you've been a victim of fraud, contact:
o Your local law enforcement officials.
o The Federal Trade Commission. ( ).
o The web site with the job posting in question.

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