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Agency Customer Service Representative

Company Name:
The Hartford
Agency Customer Service Representative - 1401732
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Description
_Agency Customer Service Representative_
WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
Our Customer Service teammates are accountable for handling incoming calls from The Hartford Agents and The Hartford Agency Customers regarding their personal automobile and homeowner insurance protection. Our work environment is fast paced; exciting and inclusive, where great customer experience is our number one priority.
Our Customer Service teammates must be able to manage complex customer questions and respond promptly to service requests to meet customer commitments. In addition, they must be able to handle a high inbound call volume, 40-50 calls per day on average, on a consistent basis. We expect a high level of professionalism, excellent work ethic, personal accountability and desire to succeed from our contact center teammates.
To successfully perform this role, our Customer Service teammates are consultative and attentive to customer needs, are professional and proficient in handling questions and changes over the telephone, even when customer may be frustrated, confused, or upset.
The ability to conduct a thorough review of policy and billing information is expected and enabled through efficient navigation of several computer applications. Our Customer Services teammates may utilize up to 8 different computer systems on a single call, and must have the ability to work in a multi-tasking environment, talking to customers while simultaneously accessing multiple screens on the computer system while maintaining quality and productivity standards (or goals)
Our Customer Service Teammates have excellent written /oral communication skills and strong customer service orientation. They are also able to process changes and answer customer inquiries in an accurate and timely manner.
Our Customer Service teammates are dependable individuals who have a good attendance history and report to work on time everyday. They are successful in a very structured work environment that includes work schedules and breaks, routine quality monitoring and regular feedback from their manager.
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Qualifications
WHAT QUALIFICATIONS ARE WE LOOKING FOR?
We are looking for energetic, dynamic professionals who are excited about providing Exceptional Customer Service. Candidates with previous customer service, call center/contact center, retail, claims, banking or agency experience preferred. Qualifications include:
High school diploma or equivalent required, college degree a plus
Advanced multi-tasking ability, ability to assist customer on phone while navigating through 8 + programs, windows
Minimum 2 years experience working in a Windows based computer environment required
Previous customer service, insurance agency and/or call center experience preferred
Professional with strong verbal communication skills and excellent phone manner
Ability to adjust and succeed in a rapidly changing environment
WHAT IS THE COMPENSATION OPPORTUNITY?
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. The salary range for this position is $30,000 to $31,000 . Once training is completed, new hires will have the opportunity to earn up to an additional $1,500.00 to their base salaries in their first 12 months and participate in a monthly service incentive program worth as much as $500 monthly.
In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life (effective on the first day of employment) and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.
WHAT ELSE CAN YOU TELL ME?
Our next available start date is May 19, 2014.
Our paid training program starts on day one of employment and prepares you for the position. Training hours: 9:30 a.m. until 6:00 p.m. for approximately 12 weeks, time off is not allowed during training.
After training, your work shift hours will be 9:30 a.m. until 6:00 p.m. Must be able to commit to work schedule on a long term basis.
Please note that recruiters may correspond with you through your registered email address; please check it regularly. To avoid emails from The Hartford being directed into your spam folder, please add the following email address to your contacts: Human Resourcesmailto:Resourcesnoreply. .
A pre-employment assessment will be sent to you via email once you apply if you haven't previously taken one in the past 6 months. Please complete as soon as possible as it is only active for 48 hours . Any appropriate next steps in the process will be shared within 1-2 weeks of receiving your completed assessment. Be sure to check e-mail regularly for any status updates. To avoid emails from The Hartford being directed into spam, add NoReply. to your contacts.
Initially the candidate will be trained to handle auto insurance inquiries. Home insurance training is added at approximately one year in the role based on performance and business need.
Our contact center offers a pleasant, professional, and engaging work environment and is committed to advancing the careers of our employees through personal and professional development.
WHY JOIN THE HARTFORD?
With more than 200 years of expertise, The Hartford (NYSE: HIG) is a leader in property and casualty insurance, group benefits and mutual funds. The company offers a full complement of business insurance coverages, auto and home insurance, employee benefits and a family of mutual funds to help its customers prepare for the unexpected, protect what is most important to them, and prevail in the event the unexpected happens. Headquartered in Hartford, Conn., the company has approximately 20,000 employees located throughout the country. The Hartford reported 2012 revenues of $26.4 billion.
Throughout its history, the company has delivered on its promises to agents, brokers and customers, insuring some of the nation's most historic construction projects, such as the Golden Gate Bridge and the Hoover Dam. The Hartford has also paid claims related to some of America's largest disasters, including the Great Chicago Fire of 1871, the San Francisco Earthquake of 1906, the September 11 terrorist attacks, and more recently, Hurricane Katrina and Storm Sandy.
The Hartford's biggest competitive advantage is its employees. We hire a broad range of talented teammates from diverse backgrounds and cultures. We look for teammates who share our vision to be an exceptional company celebrated for financial performance, character, and customer value.
The Hartford is widely recognized for its service excellence, sustainability practices, and trust and integrity. The company has been recognized by:
_Newsweek_ as the 14th greenest company in America and No. 1 in the Financials category (2012)
_Human Rights Campaign_ as a 2013 Best Place to work for LGBT Equality (2012)
_National Underwriter 2012 P&C; Producer Survey_as the No. 2 Commercial Carrier (2012)
_GI Jobs_ as a 2013 Top 100 Military Friendly Employer (2012)
_Military Times Edge_ as a Best for Vets" Employer (2012)
_Ethisphere Institute_ as One of the "World''s Most Ethical Companies" (2008-2013)

Visit our website_ to learn more about The Hartford's recognition._
More information about the company and its product offerings is available .
Join us on Facebook .
Follow us on Twitter .
BACKGROUND CHECK INFORMATION:
This position requires a thorough and extensive background investigation that will check your work history, criminal history, military service if applicable, education records, and any declared licenses and certifications. The Hartford prides itself on integrity and ethics. If made on offer, employment is contingent upon a successful background check. Please insure that all information you provide to The Hartford is complete and accurate, including information on your resume and application.
Our Core Values: Integrity
Financial Discipline
Diversity & Inclusion
Customer Focus
Winning Spirit
Teamwork
The Hartford is an Equal Employment Opportunity and Affirmative Action Employer.
The Hartford maintains a drug-free workplace.
NO AGENCIES PLEASE
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Job Function: Customer Service Star
Primary Location: United States-Connecticut-Windsor
Schedule: Full-time
Job Level: Entry Level
Education Level: High School Diploma/GED ( 11 years)
Job Type: Standard
Shift: Day Job
Employee Status: Regular
Overtime Status: Non-exempt
Travel: No
Job Posting: Apr 4, 2014, 2:17:12 PM
Remote Worker Option: No
Req ID: 1401732

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