Sr. Quality Billing Manager

Company Name:
Management Business Solutions
Sr. Quality Billing Manager
Windsor, CT
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Visit our website: www.mgmtbsolutions.com
Job Summary
Senior Quality Manager, Billing oversees and manages the execution of monthly Billing Quality. Engages and communicates progress, manages expectations of a large varied group of key stakeholders and ensures mitigation plans are implemented and adopted.
Essential Duties and Responsibilities
Defines and implements quality management and measurement processes for managing billing quality and metrics as it pertains to reconciliation, adjustments, rebates, timelines, accuracy, volatility and completeness.
Conducts root cause analysis and defines mitigation plans while ensuring adoption of mitigation plan and closure of issues.
Measures and reports adherence to SOX process as it pertains to billing.
Measures and reports on billing productivity/efficiency improvements and related profitability and SG&A impacts.
Manages billing related risks and issues, quality, communications, engagement, adoption, tasks owners, plans, due dates and status reports.
Drives and/or identities process improvements within billing and other departments such as vendor management and service assurance.
Identifies process improvement through business transformation projects and IT enablement programs.
Manages/monitors billing EDI interfaces including vendor Invoices and customer bills.
Mentors, coaches and evaluates management staff to foster strong working relationships within and across departments as well as demonstrate leadership success.
Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints
Bachelor's Degree, or equivalent experience, in Quality Management or similar area of study, and seven years previous experience.
Three years in a management/supervisory role.
Exposure to SOX controls and the management of SOX controls
Strong experience Excel and PowerPoint with knowledge of project management, data/analytics/query by example tools and software
Knowledge and understanding of finance and accounting concepts and billing.
MBA degree
Lean/Six Sigma Certification
PMP certification
Experience working with and driving change across cross-functional departments including sales, sales operations, customer service, billing, credit, collections, finance and IT is a plus.

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