Account Specialist, Navigator *

Company Name:
RR Donnelley
Account Specialist, Navigator
Tracking Code
Job Description
Acts as primary contact between customer, sales, and production facilities across the platform. Oversees and coordinates the production of print in order to achieve the objectives of the service agreement in compliance with customer expectations, company policy, and profit and quality requirements. Applies understanding of customer s business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Is the primary point of coordination for customer-required services across all locations and all platforms.
Engage customers to gather requirements and translate customer requirements to internal manufacturing operation teams. Make suggestions to customers regarding workflow/process improvements to maximize the benefits to both the customer and the company.
Primary resource and back up for the Sales group. Provide general solutions, assist in developing pricing and provides requirements to internal stakeholders.
Primary point of contact for customer.
Ensure instructions and delivery schedules are clearly communicated to platforms.
Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful project. May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
Confer with customers throughout production to keep them informed of status, solicit additional information needed and coordinate changes. Coordinate the resolution of customer or manufacturing issues. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
Assist in development and review of customer facing metrics reports as requested
Ensure follow up on invoicing, product and delivery issues
May mentor junior level staff or work on special projects.
May assist sales in the RFP process supplying estimates and determining how to efficiently process a demand.
Performs other customer & sales related duties and participates in special projects as assigned.
Required Skills

HS Diploma in discipline related to functional work or role with 6-8 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
Able to apply broad work experience and knowledge when analyzing problems. Must be able consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, Office or other technical tools in completing assignments. Able to apply expertise in all the tools or applications used to complete work assignments. Able to mentor junior level team members in the use of tools and/or systems in the position.
Must be able to work weekends and holidays if need be.

Job Location
Windsor, Connecticut, United States
Position Type
Employee Referral Bonus eligible

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